Rooli Casino Terms and Conditions

Effective date: 10 February 2026
Last updated: 10 February 2026
Version: 2.7

These Terms and Conditions explain the rules that apply when you create an account, access casino games, make payments or otherwise use Rooli. Please read them before using the Website. By registering an account or continuing to use Rooli, you confirm that you accept these Terms together with the other policies published on the Website.

1. About Rooli and These Terms

Rooli is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958. Its registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. The service operates under licence no. 0000002 issued by the Tobique Gaming Commission.

In these Terms, references to “Rooli”, “Casino”, “Website”, “we”, “us” and “our” refer to the operator and the services available through the Website. “Player”, “you” and “your” refer to the person using those services.

By opening an account, you confirm that you have read and accepted these Terms. If you do not agree with them, you should not register, deposit, place wagers or otherwise use the Casino.

We may revise these Terms when necessary. The current version published on the Website applies to your use of Rooli, so you should review this page from time to time.

English is the official language of these Terms. If a translated version differs from the English text, the English version takes precedence.

These Terms should be read together with the Privacy Policy, Bonus Policy, Responsible Gaming Policy and any game or promotion-specific rules published on Rooli.

2. Who May Use Rooli

You may use Rooli only if online gambling is lawful in the jurisdiction where you are located. It is your responsibility to understand and comply with the laws that apply to you.

You must be at least 18 years old or, where local law sets a higher minimum gambling age, meet that higher age requirement.

We may request documents to verify your age and identity. Access to an account may be limited, suspended or closed if the required checks cannot be completed.

Restricted Locations

Real-money play is not available to players located in the following countries or territories:

• Afghanistan
• Bahrain
• Belarus
• Canada – New Brunswick
• Canada – Ontario
• Central African Republic
• China
• Cuba
• Cyprus
• Democratic Republic of the Congo
• Georgia
• Greece
• Haiti
• Iran
• Iraq
• Israel
• Libya
• Myanmar
• Netherlands
• North Korea
• Poland
• Romania
• Russia
• Somalia
• South Sudan
• Syria
• Ukraine
• United Kingdom
• United States
• Venezuela
• Yemen
• El Salvador
• Belgium
• Lithuania
• Estonia
• Brazil
• Bulgaria
• Guernsey
• Hawaii
• British Indian Ocean Territory
• Latvia
• Japan
• Jersey
• Gibraltar
• U.S. Virgin Islands
• Northern Mariana Islands
• Guam
• Puerto Rico
• American Samoa

Accounts used in breach of territorial restrictions may be suspended or closed and related transactions may be affected in accordance with these Terms.

Players located in Sweden are not eligible for bonuses, promotions, VIP benefits or loyalty point exchanges.

Bitcoin players may be required to complete age and identity verification before making deposits or placing wagers.

3. Availability of Casino Games

Not every game is available in every country. Game providers may apply their own geographical restrictions, and these restrictions can change independently of Rooli.

Using a VPN, proxy or similar service to bypass geographical restrictions is prohibited.

Provider Restrictions

NetEnt titles are subject to provider-specific restrictions. They are not available in a number of jurisdictions, including Belgium, Bulgaria, Colombia, Croatia, the Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, the United Kingdom and the United States.

Additional restrictions may apply to specific NetEnt branded titles and to other territories, including Australia and certain other countries listed by the provider.

Play’n GO and Pragmatic titles are unavailable in Sweden. Amatic games are restricted in Australia, Austria, Estonia, Greece and the United States.

4. Supported Currencies

Rooli supports a selection of fiat currencies and cryptocurrencies. Depending on account and payment availability, these can include:

• EUR
• USD
• CAD
• AUD
• NOK
• NZD
• RUB
• BRL
• BTC
• BCH
• ETH
• DOG
• LTC
• USDT
• XRP
• BNB
• ADA
• TRX
• FUN

Cryptocurrency transactions are calculated using the applicable real-time exchange rate at the time the transaction is processed. Rooli does not provide a currency exchange service between fiat money and cryptocurrency.

5. Taxes and Personal Obligations

You are responsible for determining whether winnings or other gambling-related activity must be reported or taxed in your jurisdiction. Any applicable taxes or reporting obligations remain your responsibility.

6. Understanding Game Rules

Before placing a wager, you should understand how the selected game works. Game rules, available bets, payout information and other relevant details should be reviewed before play begins.

Different versions of the same casino game can have different rules or payout structures, so do not assume that all tables or titles operate identically.

7. Service and Liability

Gambling involves the possibility of losing money. By using Rooli, you acknowledge this risk and accept responsibility for the wagers you choose to place.

We take reasonable measures to operate and maintain the Website, but uninterrupted or error-free access cannot be guaranteed. We are not responsible for problems caused by your hardware, software, device, internet connection or other circumstances outside our reasonable control.

If a game, wager, payment or account balance is recorded incorrectly because of a technical or human error, we may correct the affected transaction. This can include cancelling an incorrectly recorded wager, restoring balances or settling the wager according to the rules that should have applied.

Funds, winnings or bonuses credited to an account by mistake do not become the property of the Player. Incorrect credits may be removed, including any winnings generated from them.

You should notify Support if you notice a balance, bonus, payment or game result that appears to have been credited incorrectly.

8. Rules for Player Accounts

Each Player may maintain only one personal Rooli account.

Accounts connected through the same household, residential address, IP address or device may be reviewed as possible duplicate accounts. Where duplicate account activity is confirmed, we may close the additional accounts, cancel bonuses and withdrawals, and take other measures permitted under these Terms.

Your account is for your own personal use. You must not:

• share your login credentials with another person;
• allow a minor to access your account;
• sell, rent or transfer account access;
• use the account on behalf of another person;
• use the account for commercial purposes.

Additional identity checks may be required before withdrawals are processed. Where verification is requested, the withdrawal can remain pending until the required checks are complete.

9. Fraud, Abuse and Unfair Play

Rooli does not allow fraudulent, deceptive or unfair activity.

Prohibited conduct includes, but is not limited to:

• collusion with other players;
• use of bots, scripts or unauthorised software;
• fraudulent chargebacks;
• false claims or deliberately misleading information;
• exploitation of software errors or technical vulnerabilities;
• use of multiple accounts to obtain duplicate bonuses;
• other activity intended to gain an unfair advantage.

If suspicious activity is identified, we may investigate the account and temporarily restrict transactions while the review is taking place.

Depending on the circumstances, action may include suspension or closure of the account, cancellation of affected bets or bonuses, withholding of disputed funds and reporting activity to the appropriate authorities where required.

Promotion Abuse

Bonuses must be used according to the rules of the promotion. Activity intended primarily to manipulate wagering requirements or obtain benefits contrary to the promotion terms may be treated as bonus abuse.

This may include:

• using multiple accounts to claim the same promotion;
• deliberately exploiting game or software errors;
• using betting patterns intended to circumvent bonus conditions;
• maintaining a deposits-to-bonus ratio above the permitted level;
• manipulating incomplete game rounds to bypass wagering rules.

Where promotion abuse is confirmed, affected bonuses, free spins and associated winnings may be cancelled.

Deposit Wagering Rule

Deposited funds must generally be wagered three times before they can be withdrawn. If several deposits are made without gameplay, the applicable wagering requirement can be calculated using their combined amount.

Rooli is not a bank or financial institution. Player balances do not earn interest and the account must not be used as a payment storage or currency exchange service.

10. Making a Deposit

Available deposit options may include Visa, Mastercard, e-wallets, bank transfers, cryptocurrency and other methods shown in the cashier. Payment availability depends on location, currency and the selected method.

All deposits must come from a payment method registered in the Player’s own name. Third-party payments are not permitted.

If a deposit is found to have been made using another person’s payment method, associated winnings may be cancelled and the original deposit may be returned to its legitimate owner.

Minimum Deposit Amounts

Currency	Minimum Deposit
EUR / USD	20
NOK	200
CAD / AUD / NZD	30
BTC	0.00043
ETH	0.007
LTC	0.066
BCH	0.017
DOG	40
USDT	20

The maximum deposit depends on the selected payment method and is displayed in the cashier before the transaction is submitted.

Cryptocurrency transactions may not have the same upper limits as conventional payment methods because of the decentralised nature of crypto payments.

A deposit becomes available in your casino account after it has been successfully confirmed by the relevant payment provider.

11. Withdrawals

Withdrawals are subject to account verification, payment-method rules and the limits applicable to the selected currency.

Minimum Withdrawal

The standard minimum withdrawal is:

• 20 EUR or USD;
• 200 NOK;
• 30 CAD, AUD or NZD;
• the specified cryptocurrency minimum or the crypto equivalent of approximately €20 at the time of the request.

Maximum amounts depend on the selected payment method. If a withdrawal exceeds the method’s transaction limit, payment may be divided into several instalments.

Verification Before Payment

We may complete identity and payment checks before approving a withdrawal. Requested documentation can include:

• a valid government-issued photo ID;
• proof of residential address;
• proof that a payment method belongs to the account holder;
• additional documents reasonably required for verification.

False, incomplete or inconsistent documents may result in the withdrawal being delayed or refused and the account being restricted.

Card Withdrawals

Eligible Visa withdrawals may be processed through Original Credit Transfer, while Mastercard payments may use the corresponding payment transfer service.

The card must be personal rather than corporate and must have been issued in a supported jurisdiction. A bank or card issuer may still decline a transaction even where the payment method is supported by Rooli.

Where necessary, a withdrawal may be paid through another available method rather than the original method requested by the Player.

Processing Times

We aim to process withdrawal requests within 72 hours after approval. The time required for funds to reach you depends on verification status, payment method and the external payment provider.

Bank transfers may require up to three business days after processing.

Withdrawal Limits

Currency	7-Day Limit	30-Day Limit
EUR / USD	5,000	20,000
NOK	50,000	200,000
CAD	7,500	35,000
AUD	8,500	40,000
NZD	9,000	43,500

Equivalent limits may be applied to other currencies. Cryptocurrency limits are calculated using the applicable exchange rate at the time the withdrawal is requested.

Progressive jackpot winnings are paid separately and are not included in these standard withdrawal limits.

If funds were originally deposited by credit or debit card, amounts up to the Player’s net card deposits may be returned to the same card where supported. Amounts above that level may be paid through another available method.

Rooli’s internal operating currency is EUR. Transactions made in other currencies may be affected by conversion rates applied by payment processors or financial institutions.

External banks, intermediary banks, card issuers and payment providers may charge their own fees. These charges are outside Rooli’s control and remain the Player’s responsibility.

12. Inactive Accounts

An account may be treated as inactive after 12 consecutive months without login or gameplay.

Once an account becomes inactive, a monthly dormancy fee of €10 or the equivalent in another supported currency may be deducted from the remaining balance.

If the remaining balance is below €20, the available balance may instead be deducted in full.

The dormancy fee stops once the balance reaches zero or the account is reactivated by logging in and placing a wager.

13. Time Limit for Claims

Any claim arising from the use of Rooli or these Terms must be made within one year from the date on which the relevant matter occurred. Claims submitted after this period may no longer be accepted.

14. Refund Requests

A request to refund a legitimate transaction should normally be made within 24 hours of the transaction.

If you believe another person accessed your account without permission, the issue should be reported within 30 calendar days after you first became aware of the unauthorised access.

Where the account was funded using a credit card, an eligible refund may be returned to the same card up to the value of the net deposits made through that card. Any remaining amount may need to be processed using another available payment method.

Bonuses and associated winnings can be removed before the refundable balance is calculated.

Additional identity, address or payment-method verification may be required before a refund is approved.

Approved refunds are generally processed within five to seven banking days. External processing times can vary.

15. Complaints and Disputes

If you have a complaint relating to your account, payment or gameplay, contact the Rooli Support Team first. Matters that cannot be resolved immediately may be escalated internally for further review.

Complaints must be submitted by the registered account holder. A third party cannot normally submit or transfer a complaint on behalf of a Player.

Game Records

If there is a disagreement regarding a game result or transaction, Rooli’s server records are used as the authoritative record. Where information shown on a Player’s device differs from the server record, the server record takes precedence.

Alternative Dispute Resolution

If a dispute cannot be resolved through Rooli’s internal procedure, it may be referred to EGIS, an independent ADR body operating under the Tobique Gaming Commission framework. Current submission details are available through the relevant dispute-resolution information provided by Rooli or EGIS.

16. Accounts and Rights Cannot Be Transferred

Your Rooli account and the rights connected with it are personal to you. Unless we expressly agree otherwise, you may not sell, transfer, assign, pledge or give another person:

• your Player Account;
• account balances;
• deposits or winnings;
• wagering rights;
• game results or claims arising from gameplay;
• other rights connected with your Rooli account.

An attempted transfer made contrary to these Terms has no effect.

17. Arbitration

Disputes between a Player and the Casino that are not otherwise resolved under the applicable complaint procedure are subject to arbitration in Costa Rica as provided by these Terms.

By accepting these Terms, you agree to the dispute-resolution framework described here and acknowledge the applicable limits on bringing the same dispute before another court or forum.

18. Identity and Account Verification

Rooli may carry out Know Your Customer (KYC), age, identity and contact-information checks when required for account security, payments or regulatory compliance.

Only natural persons may hold a real-money Player Account.

Information required during registration or verification may include:

• your full legal name;
• date of birth;
• complete residential address;
• a valid government-issued photo ID;
• proof of residential address;
• another form of identification where necessary;
• proof that the payment method used belongs to you.

Additional documents may be requested where reasonably necessary to complete verification. Account functionality or withdrawals may remain restricted until the requested checks have been completed.

If registration information is false, misleading or cannot be verified, the account may be suspended or closed in accordance with these Terms.

If a Player is found to have used Rooli while under the applicable legal gambling age, the account may be closed and affected bets, transactions and winnings handled according to the applicable rules and legal requirements.

19. Responsible Gambling

Casino games involve financial risk and should be used only as a form of entertainment. Never gamble with money required for rent, bills, food or other essential expenses, and do not increase your spending in an attempt to recover previous losses.

Set limits for both time and money before you begin playing. If gambling is becoming difficult to control, take a break and use the responsible gambling tools available through Rooli, including account limits, cooling-off measures or self-exclusion where available.

Rooli supports responsible gambling and does not recommend gambling as a source of income. Only play when you meet the legal age requirements and when gambling is permitted in your location.