Rooli Casino FAQ
This page covers common questions about using Rooli, including account access, games, verification, technical issues and responsible gambling tools.
What can I do if I forget my password?
If you cannot remember your password, use the password recovery option on the login page to create a new one. If the reset process does not work, you can contact Rooli support through Live Chat for assistance.
How are casino games checked for fairness?
Games available at Rooli are supplied by casino software providers and use the technical systems provided for each title. Random Number Generator technology is used for applicable digital games to determine game results according to their rules.
Live dealer games work differently, with rounds conducted and streamed in real time.
Can I try games without using real money?
Some games may be available in demo or “Play for Fun” mode. Where this option is supported, you can open the game without placing real-money wagers.
Demo availability depends on the individual game, provider and your location.
What happens if a game freezes during a round?
If your connection drops or the game window freezes after a round has started, the result may still be processed by the game server. Once the connection is restored, the completed round and any resulting balance change should normally appear in your account history.
If the result is not shown correctly, avoid repeating the same bet immediately and contact support with the game name and approximate time of the round.
Why is a casino game not opening?
Most Rooli games run directly in a modern web browser and do not require separate software. If a title does not load, try the following:
- check that your internet connection is stable;
- refresh the game page;
- clear your browser cache and cookies;
- make sure your browser is up to date;
- disable browser extensions that may block game content;
- try another supported browser or device.
If the problem continues, contact Live Chat and provide the name of the affected game.
How does Rooli protect account information?
Rooli uses secure connections and account protection measures when information is transmitted through the Website. Players should also take basic precautions, including using a unique password and keeping login details private.
Avoid signing in through unknown links or sharing account credentials with another person.
How do I upload verification documents?
Required verification files can be submitted through the Documents section of your personal profile when this option is requested for your account.
Accepted formats may include:
- PDF;
- JPEG or JPG;
- PNG;
- GIF;
- BMP;
- TIF.
Individual files should normally remain within the upload size shown in the account area. After submission, the document status can be checked from the same section of your profile.
Why might Rooli ask for account verification?
Verification may be required to confirm identity, age, residential information or ownership of a payment method. It can also be requested before certain withdrawals are processed.
Make sure submitted documents are clear, valid and match the information registered on your account.
Can I temporarily close my Rooli account?
Yes. If you want to stop gambling for a period of time, you can use the available cooling-off or self-exclusion options in your account. Live Chat can also provide information about the restrictions available to you.
The duration and effect of the restriction depend on the option selected. During an active self-exclusion period, access to gambling and promotional activity may be disabled.
Where can I get help with my account?
Live Chat is available for questions about account access, payments, verification, promotions and technical problems. For account-specific issues, be ready to provide enough information for the support team to identify the problem without sharing your password.
Responsible Gambling
Rooli is intended for adult entertainment. Set limits for both spending and playing time, and never use gambling as a way to recover losses or deal with financial problems.
If gambling becomes difficult to control, use the available account limits, cooling-off options or self-exclusion tools and consider seeking support from an independent responsible gambling organisation.